Guarantee

Limited lifetime warranty, residential garage doors

Portes Mackie guarantees all the products it manufactures against manufacturing defects, for a period of one (1) year, from the date of purchase at one of its authorized distributors. The warranty applies to residential use only, meaning non-commercial and non-rental property.

Portes Mackie offers additional coverage in the following cases: 

Door panels

Portes Mackie guarantees its light-coloured garage door panels for a period of twenty-five (25) years. Installing a door in a dark colour reduces the guarantee to a period of fifteen (15) years. The door panel warranty covers perforation caused by rust, cracking and paint blistering, as well as surface polyurethane delamination rendering the original product unusable, occurring under normal use conditions of the product in a typical use environment. The door panel warranty is effective as of the production date written on the door sections. 

Hardware

Portes Mackie guarantees its residential garage door hardware against manufacturing defects for a period of five (5) years. The hardware warranty is effective as of the date of purchase through an authorized retailer. 

Sealed glass panes

Portes Mackie guarantees its sealed glass panes on residential garage doors in normal conditions of use, for a period of ten (10) years, against the formation of a film or buildup of dust on internal surfaces of the sealed unit caused by a defect in the seal, resulting in obvious visual obstruction. The sealed glass pane warranty is effective as of the date of purchase through an authorized retailer.

Non-standard paint

Portes Mackie guarantees any paint colour outside its standard palette offering, for a period of one (1) year from the date of application, against surface cracking, chipping or blistering. 

Terms and conditions

a) Under this warranty, and within the period covered, Porte Mackie, at its sole discretion, may repair the defective product or replace the product or a part thereof with a new equivalent product or a restored product. Portes Mackie reserves the right to supply products of comparable quality in a different colour from the original product. The exchanged product or component remains the sole property of Portes Mackie, and must be returned to its principal place of business by the Buyer, at the Buyer’s expense;

b) In the event that Portes Mackie elects to replace a defective product, the warranty shall cover the full amount paid the first year and will decrease on a pro rata basis thereafter according to the number of years covered by the warranty. Warranty value is determined according to the base price given to the authorized Portes Mackie distributor on the date the claim was made;

c) This warranty is applicable for as long as the Buyer owns he house where the door is installed. It cannot be transferred or re-assigned.

The warranty does not cover the following cases:

a) The door was installed on a rental, multiple-unit, commercial or industrial building;

b) The product was altered or repainted by the Buyer or by a third party;

c) The product was improperly installed;

d) Maintenance, cleaning and lubrication was improperly performed.

Exclusions:

a) Any actual expenditure relating to transportation or shipping is excluded from this warranty and must be carried out at the Buyer’s expense; 

b) The Buyer is responsible for all installation and labour costs incurred as part of replacement or repair work, up to $400.00;

c) The Buyer is responsible for all painting expenses, up to $600.00;

d) Any amount relating to operational, merchandise, inventory and equipment losses resulting from a Portes Mackie garage door defect;

e) Responsibility for alterations to models, materials, standard colours, etc. 

By purchasing a Portes Mackie product, the Buyer accepts this warranty and agrees it is the only official warranty, thereby excluding any other representation, warranty or condition, whether explicit or implicit.

Any claim must be submitted in writing, to the manufacturer, within thirty (30) days of the discovery of the alleged defect, and received within the period covered by the warranty, barring which the warranty will not be honoured. The Buyer must be in possession of the original receipt.

The Buyer shall perform all yearly maintenance tasks recommended by Portes Mackie in its installation and maintenance guide. The buyer acknowledges receipt of the installation and maintenance guide as well as this Warranty Certificate.

With the exception of the warranty set down herein, Portes Mackie hereby rejects and excludes the applicability of any other conventional warranty (written, verbal or implicit) in relation to its products, including any components and parts thereof.  

Maintenance

Portes Mackie recommends the following garage door maintenance program to ensure smooth operation for years to come. You may want to hire a qualified installer to perform an annual inspection.

DOOR SURFACE: 

  • Clean your door at least once a year using a car brush and mild detergent.
  • Avoid heavy-duty cleaning products, which might damage the paint.
  • Apply a layer of car wax to achieve a lustrous shine for easier maintenance.

WEATHERSTRIPPING AND PANELS:

  • Wash with a mild detergent to preserve appearance and mobility.
  • Lubricate at least twice a year with a silicone-based lubricant. (CAUTION: Never use a petroleum-based lubricant.)

HARDWARE:

  • Lubricate all moving parts twice a year (rollers, hinges, sheaves, springs and locking mechanisms) with motor oil (i.e., 10W30).
  • Check integrity of hinges, rollers, bolts and tracks.
  • If you spot an irregularity, contact a garage door installation and repair specialist immediately.

ELECTRIC OPENER:

  • Check your opener on a quarterly basis
  • Operate the door manually and check that it is perfectly balanced. If it is lopsided or stiff, contact a garage door installation and repair specialist immediately.
  • Check security detectors. The garage door must reverse course immediately if an object or person is in its path. If you spot an irregularity, contact a garage door installation and repair specialist immediately.

IMPORTANT:
It is crucial to perform recommended garage door maintenance tasks for smooth operation for years to come. You can also hire a qualified installer for an annual inspection. 

Note that, for your own safety, you should never attempt to adjust springs, bottom hinges or lift cables yourself. Contact a qualified Portes Mackie installer. 

Commercial warranty

Any component or part of a garage door system manufactured by Portes Mackie proven to be defective during the period covered by this warranty will be repaired or replaced, free of charge, at Porte Mackie’s sole discretion. Any such repaired or replaced component is guaranteed for the residual period of the initial warranty on the unit.

Manufacturer's warranty

Portes Mackie guarantees its garage doors (panels) for a period of ten (10) years, and guarantees all hardware and metalwork components included in the contract, for a period of one (1) year, against defects in materials and workmanship, from the day of purchase of the product through Portes Mackie or one of its authorized retailers. 

Delamination warranty

Portes Mackie guarantees its garage doors (panels) against delamination of the polyurethane foam from the steel or aluminum facing, for a period of five (5) years from the date the garage door was manufactured. 

Terms and conditions

By purchasing a Portes Mackie product, the Buyer accepts this warranty and acknowledges it as the only official warranty, thereby excluding any other representation, warranty or condition, whether explicit or implicit, offered by any third party, except in writing, signed by an authorized representative of Portes Mackie.

The warranty will cover the full amount paid the first year and will decrease on a pro rata basis thereafter according to the number of years covered by the warranty. 

Warranty value is determined according to the base price given to the authorized Portes Mackie distributor on the date the claim was made. 

This warranty is subject to the following limitations and exclusions:

  • No alterations were made to the product;
  • Material was used in normal service conditions;
  • Product installation was carried out adequately, subject to an inspection by a Portes Mackie representative;
  • The product underwent preventative maintenance by the original vendor. 

This warranty applies only to the original purchaser and cannot be transferred. 

Warranty certificate

(Commercial and industrial doors)

Any claim must be submitted in writing, to the manufacturer, within thirty (30) days of the discovery of the alleged defect, and received within the period covered by the warranty, barring which the warranty will not be honoured.  

The warranty explicitly excludes:

  • All replacement product transportation fees;
  • All installation and labour fees related to the replacement;
  • All painting fees, in the event that a door is repainted by or for the end user; 
  • Any fees incurred by the user in the application of this warranty;
  • Any fees relating to the consequences, accidental or otherwise, of a material defect;
  • All liability as to changes in model, material, standard colour, and so on, carried out by Portes Mackie and its suppliers as of the date of product purchase. 

In the event that Portes Mackie cannot supply a replacement in the same colour or texture as the original product, Portes Mackie reserves the right to supply products of comparable quality in a different colour to fulfill its obligations. This condition also applies if Portes Mackie judges that replacing the original door with one of a different colour may prevent the issue from recurring. 

The replaced product becomes the property of Portes Mackie, and must be sent to Portes Mackie at the Buyer’s expense, barring an agreement with an authorized Portes Mackie representative.  

Maintenance by the product end user

The Portes Mackie product user shall carry out all recommended monthly maintenance tasks, and will not hold Portes Mackie responsible for any failure to do so.

Call us
Estrie
819-566-7005
Laurentides
450-438-1542